79bd Privacy Policy

1 Introduction

79bd is committed to safeguarding the privacy and personal data of every player who uses our platform. We recognise that the players who choose 79bd for their online betting and casino entertainment in Bangladesh place significant trust in us — and we take that trust seriously.

This Policy sets out, in formal and transparent terms, the nature of the personal data we process, the purposes for which it is processed, the legal basis we rely on, and the rights you have in relation to your data. It applies to all data processing activities carried out by 79bd in connection with the operation of the 79bd platform, including account registration, identity verification (KYC), payment processing, customer support, and responsible gaming obligations.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and 79bd.

2 Data Controller

For the purposes of applicable data protection law, 79bd acts as the Data Controller in respect of all personal data collected and processed through the 79bd platform. As Data Controller, 79bd is responsible for determining the purposes and means of personal data processing and for ensuring that processing activities comply with applicable legal requirements.

All data-related inquiries, access requests, correction requests, deletion requests, and complaints should be directed to our Data Protection contact via email at [email protected] (plain text only — this is not a clickable link). We aim to acknowledge all data-related correspondence within 3 business days and to provide a substantive response within 30 calendar days.

3 Personal Data We Collect

79bd collects and processes the following categories of personal data in connection with the provision of its services:

3.1 Identity Data

Full legal name, date of birth, nationality, and a copy of your government-issued identity document (such as a National ID Card, passport, or birth certificate) collected as part of the KYC verification process.

3.2 Contact Data

Email address, mobile phone number, and residential address. These are provided by you at the time of Account registration and may be updated by you at any time via your Account settings.

3.3 Financial Data

Details of the payment method(s) registered to your Account, including the mobile wallet number (bKash, Nagad, Rocket, or Upay) associated with your deposits and withdrawals. 79bd does not store full payment credentials beyond what is necessary to process and verify transactions. We do not store full card numbers or bank account passwords.

3.4 Transaction Data

A complete record of all deposits, withdrawals, bets, wagers, game sessions, wins, and losses associated with your Account. Transaction records are maintained for compliance, fraud prevention, and dispute resolution purposes.

3.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and session duration logs collected automatically when you access the Platform.

3.6 Usage Data

Information about how you interact with the Platform, including pages visited, features used, games played, time spent on specific sections, and navigation paths. This data is used in aggregate form for platform improvement and personalisation.

3.7 Communications Data

Records of all communications between you and the 79bd customer support team, including live chat transcripts, email correspondence, and any formal complaints submitted to us. These records are retained to ensure service quality and accountability.

3.8 Responsible Gaming Data

Records of any responsible gaming tools you have activated, including deposit limits, session time reminders, cool-off periods, and self-exclusion requests. This data is processed exclusively for the purpose of fulfilling our responsible gaming obligations and protecting player welfare.

4 How We Collect Your Data

79bd collects personal data through the following channels and mechanisms:

We do not purchase personal data from data brokers or third-party list providers. All personal data we hold about you originates from your direct interaction with the 79bd platform or from our authorised service partners who process data on our behalf.

5 Legal Basis for Processing

79bd processes your personal data on the following legal bases:

• Contractual Necessity: Processing of identity data, contact data, financial data, and transaction data is necessary to perform the contract between you and 79bd (as set out in our Terms and Conditions). Without this data, we cannot create or manage your Account, process deposits or withdrawals, or deliver the betting and gaming services you have registered to use.
• Legal Obligation: Processing for KYC verification, anti-money-laundering (AML) checks, and responsible gaming compliance is required to fulfil our legal and regulatory obligations. This data must be processed regardless of your consent preferences.
• Legitimate Interests: Processing of technical data, usage data, and communications data is carried out on the basis of 79bd's legitimate interests in maintaining the security and integrity of the Platform, preventing fraud and collusion, improving user experience, and resolving disputes. Our legitimate interests do not override your fundamental rights and freedoms.
• Consent: Where we process data for purposes not covered by the above bases — such as sending optional promotional communications — we will obtain your explicit consent first. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Personal Data

79bd uses your personal data for the following specific purposes:

• Account Creation and Management: To create, maintain, and administer your 79bd Account, including processing login authentication and enforcing the single-account policy.
• Identity Verification (KYC): To verify your identity, confirm your age is 21 or above, and confirm ownership of your registered payment method before processing withdrawals or granting elevated Account privileges.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records in connection with your Account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, collusion, money laundering, and any other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-imposed limits and exclusions, and to comply with our responsible gaming obligations.
• Customer Support: To respond to your queries, complaints, and support requests via live chat and email, and to maintain records of communications for quality assurance and dispute resolution.
• Platform Improvement: To analyse usage patterns in aggregate form to improve the functionality, design, and content of the 79bd platform.
• Legal Compliance: To retain records as required by applicable anti-money-laundering, financial services, and data protection laws, and to respond to lawful requests from competent authorities.
• Promotional Communications (Consent-Based): Where you have given explicit consent, to send you information about promotions, bonuses, and special offers available on the 79bd platform. You may opt out at any time.

7 Sharing Your Personal Data

79bd does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage carefully selected third-party service providers who process personal data on our behalf and under our documented instructions. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification technology providers, cloud infrastructure providers, fraud detection services, and customer support platform operators. All such providers are contractually bound to process data only for the stated purpose and to maintain appropriate security standards.

7.2 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Habanero, Spribe, and Ezugi receive limited technical session data (such as player session tokens and game round results) that is necessary to operate the games on our platform. These providers do not receive your full identity or financial data.

7.3 Legal and Regulatory Authorities

79bd may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 79bd's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to this Policy that results from it, with reasonable advance notice.

8 Cookies & Tracking Technologies

79bd uses cookies and similar tracking technologies to operate the Platform, maintain your authenticated session, and gather anonymised usage data for platform improvement. The following categories of cookies are used:

79bd does not use third-party advertising cookies, retargeting pixels, or social media tracking cookies. Your browsing activity on the 79bd platform is not shared with advertising networks.

Most browsers allow you to control cookie preferences via their settings. Please note that disabling strictly necessary cookies will prevent you from logging into your Account and using the Platform.

9 Data Security

79bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS Encryption in Transit: All data transmitted between your device and the 79bd platform is encrypted using Transport Layer Security (TLS) with a minimum key strength of 256 bits.
• AES-256 Encryption at Rest: Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption. This includes identity documents, financial records, and KYC materials.
• Access Controls: Access to personal data is restricted to authorised 79bd personnel on a strict need-to-know basis. All access events are logged and audited.
• Multi-Factor Authentication: Internal systems that hold personal data require multi-factor authentication for all employee access.
• Penetration Testing: The 79bd platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
• Incident Response: 79bd maintains a documented data breach response procedure. In the event of a confirmed personal data breach, affected Players will be notified without undue delay where the breach poses a risk to their rights and freedoms.

While 79bd takes all reasonable steps to protect your personal data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your own Account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your Account.

10 Data Retention

79bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised. Anonymised aggregate data (which can no longer be linked to any individual) may be retained indefinitely for statistical and platform improvement purposes.

11 Your Data Rights

As a player whose personal data is processed by 79bd, you hold the following rights in respect of your personal information. To exercise any of these rights, please contact us at [email protected].

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this information in a clear, machine-readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as contact details) can be made directly via your Account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to our legal retention obligations — we cannot erase data that we are legally required to retain.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved or where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe that 79bd has processed your personal data in violation of applicable data protection law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

79bd will not charge a fee for standard data rights requests. Where a request is manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation provided to you.

12 Children and Minors

If 79bd becomes aware that personal data has been collected from a person under the age of 21 — whether discovered through KYC verification, a complaint, or any other means — the relevant Account will be immediately closed, all funds returned to the verified source, and all associated personal data permanently deleted from our systems without delay.

If you are a parent or guardian and believe that a minor in your care has created a 79bd Account or provided personal data to us, please contact our support team immediately at [email protected] so that we can take the appropriate action without delay.

13 Third-Party Links and Services

The 79bd platform may contain references to or integrations with third-party services, including payment providers (bKash, Nagad, Rocket, Upay) and game content platforms operated by providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. When you interact with these third-party services, your data may be processed by those third parties in accordance with their own privacy policies.

79bd is not responsible for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the 79bd platform. This Privacy Policy applies solely to data processed by 79bd itself.

14 Updates to This Privacy Policy

79bd may update this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, or platform features. When material changes are made to this Policy, we will notify registered Players by email or via a prominent notice on the Platform at least 14 days before the updated Policy takes effect.

For non-material changes (such as clarifications or formatting corrections), the updated Policy will be published on this page with a revised "Last Updated" date, without separate individual notification. The date at the top of this Policy reflects the most recent revision.

Your continued use of the 79bd platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request Account closure via our support team.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to 79bd's data processing activities, please contact our team using the details below. All data-related correspondence must be submitted in writing to ensure a full record is maintained.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly via the 79bd Platform.
• Response Time: Data rights requests acknowledged within 3 business days; substantive response within 30 calendar days.
• Support Language: English and Bengali.